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Faqs

HOW IS CITY BIRD DIFFERENT?

We noticed a commonality when speaking with fellow tourists while traveling. We all wanted an authentic experience of whichever city we visited, quietly wishing we had an insightful local to show us around. We wanted to know that whether we traveled with an organized group or on our own, we would get a well-rounded, immersive glimpse into everyday life in a foreign land. CITYBIRD gives travelers the experience they want—the experience they deserved. When traveling with CITYBIRD, you will have your fingers on the pulse of each city’s culture, a coveted “in” with the people, places, and goings-on that only a true local would know. We bring your travel dreams to life.

WHO IS OUR RECOMMENDED AGE GROUP ?

While anyone is welcome to use CityBird Travel our trips are curated for attendees ranging from ages 24-40. You must be 21. Many people in our community are professionals, creative types, ambitious students, entrepreneurs, and motivated young people just figuring it out. Most people come alone, but lots of people come with friends, significant others, or anything in between.

HOW LONG ARE EXPERIENCES IN DIFFERENT CITIES?

CITYBIRD Experiences are strategically designed to be six to seven days depending on the city and make sure they overlap the weekend and/or holidays so you can take off minimal time from work or school.

IS THERE A DOWNPAYMENT FOR TRIPS?

It’s only $199 down to reserve any trip! Valid only for regular priced trips & must be paid in full 60 days prior to departure date.

WHAT IF I HAVE AN EMERGENCY ?

We understand that unexpected things happen to all of us and can disrupt even the best laid plans. For that reason we have developed a very flexible transfer policy for all of our travelers to take advantage of.

Experience Credits are the exact dollar amount you paid for your trip with us. We don’t take a cut

-No penalties or fees
-No blackout dates
-No expiration on funds…ever

We’ve tried to make this as simple as possible for you…just give us at least 30 days notice and you can switch your trip for free, or we’ll transfer your Experience Credits to any other trip in the future.

Don’t worry if you can’t commit to another trip date right now. When you’re able to make time for another experience just let us know what trip you want to use your credits for!

ARE EXPERIENCE CREDITS GIFTABLE ?

Can’t travel with us for the foreseeable future? You can give the gift of travel to your friends and family. Experience credits are 100% transferable to anyone! They can be gifted one time only and are able to be transferred to another trip one time only.

Emergency Cancellation within 30 days – Refer to your travel insurance
If you need to cancel your trip due to a last minute emergency your travel insurance may cover you for some expenses. You’ll need to consult directly with the company you purchased a plan through for specifics.

Forced Cancellation
Of course, if WE were forced to cancel the trip because of mother nature or lack of participants we would refund you the cost of the trip in full. However, this rarely happens. Our problem is usually not having enough trip dates to meet demand!

What are your deposit & refund policies?

All trips offer the chance to reserve your seat with a $199 deposit. After the deposit has been paid, the remaining balance is due 60 days before departure. Failure to pay your trip balance on time will result in the loss of your deposit and seat on the trip. All trips are non-refundable prior to attending. A one time transfer via our “Switch Your Trip” policy is available up to 30 days before departure date.

How does booking flights work?

You are responsible for booking your flights for arrival and departure on the trip. Flights are never included in our prices. After registration, we send out flight booking instructions that details when you should plan to arrive and depart. Please don’t book your flight until you hear from us.Each trip has different flight instructions so feel free to ask for help! If booking a flight outside of our designated times you may be responsible for your own transportation costs to and/or from the airport.

Do you have last minute deals?

Yes! When travelers take advantage of our “Switch Your Trip” program last minute slots open up on sold out trips. Sign up to our email list .

What is included & Not included?

Every trip includes all accommodations during the experience, travel insurance, breakfasts and some dinners, daily transportation, airport pickup and drop-off, some entertainment, local guides, and City Bird staff. Please see individual experience pages for details about activities.

What’s not included? Airfare, incidental expenses, some dinners, some lunches, alcohol, and any visas or entrance or departure fees into the destination country.

What about travel insurance?

Each attendee will have their travel insurance provided by CITYBIRD . When you book the trip we sign you in to the insurance program . Such insurance must cover personal injury, medical expenses, loss of or damage to luggage, repatriation expenses, and evacuation expenses. We use World Nomads, they have a variety of benefits including adventure travel insurance. Please note that you have the choice to use any travel insurance provider you’d like as long as you send us proof of insurance, as it is required for our trips. Failure to provide accurate proof of insurance prior to attending our trips will result in cancellation if you do not use our insurance. Travel insurance plans typically offer coverage for unforeseen circumstances such as:
Pre-trip sickness or accidents that prohibit you from traveling
Unexpected hospitalization
Medical evacuation
Death in the family
Lost luggage, delayed/cancelled flight
Stolen passport
Lost or damaged gear
*List of benefits depends on which company/plan you purchase. This non-comprehensive list was taken from www.worldnomads.com

Are your locations safe?

Precautions should always be taken when traveling abroad, but we wouldn’t bring you anywhere we wouldn’t want to go. Our staff has extensive experience in the countries we visit and are accompanied by locals. That being said, everyone needs to be responsible and conscientious of their own well-being. The U.S. State Department advises to take caution abroad just as you would in any U.S. city with a high crime rate, especially in regards to petty theft. Our hotels always have security measures in place and on our day trips we are always accompanied by someone who knows the local area.

Can I bring a friend?

Yes! We love when our community rows. Any friend of yours is a friend of ours. We will make sure you are in the same room, but please specify sleeping arrangements during registration.

Sleeping Arrangements?

Unless it’s agreed upon and requested, CITYBIRD adheres to a same sex hotel accommodation .

Will I have a roommate?

Yes. Our experiences are designed for young people who want to connect with each other and make friends from around the world. You can request your own room however rates will be higher. Before we assign you must feel out our roommate application questionnaire .
Are you a morning person or a night owl?
How do you respond to stressful situations, such as late trains or losing your luggage?
Are you a chatterbox? Are you comfortable with silences?
How do you feel about social media and selfies?
Do you snore?
Do you have any illnesses or phobias that could strike when we’re travelling, such as migraines, travel sickness or a fear of heights or flying etc.?
Do you smoke? Drink? Take drugs?
How tolerant are you? (Of other people’s beliefs, sexuality, for example.)
What sort of foods do you love or loathe?
What scares you?

Have a question we didn’t cover?

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